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This policy explains how Nexity reviews refund requests, service cancellations, domain registrations, support labour, setup work, account credits, and billing disputes.
Last updated: 28 April 2026
Refunds are reviewed case by case. Nexity does not promise automatic refunds, but will consider reasonable requests where a service has not been delivered, has been billed in error, or where a fair account credit is appropriate.
Hosting cancellations should be requested before the next billing cycle. Active hosting periods already used, supplier costs already incurred, and work already completed may not be refundable.
Domain registrations, renewals, transfers, and related registry fees are generally non-refundable once submitted because the registry or supplier may process them immediately.
Setup fees, migration work, DNS changes, account configuration, and other once-off work may be non-refundable once the work has started or has been completed.
Support labour is billed for time, investigation, travel where applicable, and work performed. Labour is generally not refundable once work has been carried out, even if a third-party issue remains unresolved.
Monthly services may continue until the end of the paid period unless Nexity agrees otherwise. Clients should cancel before renewal if they do not want the next billing period to start.
Annual services may include supplier, licensing, registration, or promotional costs that cannot be reversed. Any refund or credit is reviewed against the service already used and costs already committed.
Where a cash refund is not appropriate, Nexity may offer an account credit that can be applied to future services, renewals, support, or related work.
Cancellation requests should be submitted through the contact or ticket route with the service name, domain, account details, requested cancellation date, and reason for cancellation.
Clients should raise billing disputes as soon as possible and provide invoice numbers, payment references, service details, and a clear description of the issue. Nexity will review the account record and may correct, credit, or explain the charge where needed.
Contact Nexity if you need clarification around hosting, support, or how service details apply to your setup.
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